Helpful Contacts

Emergency

In emergency victims, or those witnessing violence should call the police on 000.

Interpreter services Translating and Interpreting Service (TIS)

Provides an interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients. www.tisnational.gov.au/en/About-TIS-National.

Hearing Impairment Services

If you are deaf and/or find it hard hearing or speaking with people who use a phone, the National Relay Service (NRS) can help you.

Voice Relay number 1300 555 727

TTY number 133 677

SMS relay number 0423 677 767

Link to Government accessible services for people with disability.

Family violence support

1800RESPECT – A national family violence and sexual assault service 24 hours a day, 7 days a week. Tel 1800 737 732 www.1800respect.org.au

Family Relationship Advice Line – Information and advice on family relationship issues and parenting arrangements after separation, 8 am-8 pm Monday to Friday, 10 am-4 pm Saturday. Tel 1800 050 321

Lifeline – Provides crisis support services, 24 hours a day, 7 days a week. Tel 131 114

Centrelink – Provides payments, social work counselling and third party referrals. Centrelink also provides crisis payments for victims of domestic violence or other extreme circumstance who have left their home and cannot return. www.humanservices.gov.au

Aboriginal Family Domestic Violence Hotline – Provides support, information and counselling for Aboriginal and Torres Strait Islanders. Tel 1800 019 123

Legal support

Legal Aid – Can provide advice on intervention orders, family law and civil / credit and debt matters. Find a legal aid commission at www.nationallegalaid.org

Community Legal Centres (CLC) – Can provide advice on AVOs, family law and credit and debt / financial counselling and other generalists civil law advice. Find a local CLC at www.naclc.org.au

Women’s Legal Service Australia – Provides face-to-face legal advice through outreach services and runs a partnership to provide family law advice through Family Relationship Centres. www.wlsa.org.au or www.familyrelationships.gov.au

All of these websites have a ‘search for referral by postcode’ function which directs clients to relevantlocal services.

Financial information

Financial Counselling Australia – You can talk on the phone to a financial counsellor from anywherein Australia by ringing 1800 007 007 (minimum opening hours are 9.30 am – 4.30 pm Monday to Friday). www.financialcounsellingaustralia.org.au/Home

MoneySmart – Created by ASIC (Australian Securities and Investment Commission) so you can get guidance on general financial matters as well as specific information onprotecting your money and yourself from financial abuse. www.moneysmart.gov.au/life-events-andyou/families/financial-abuse

Local support

QLD – DV Connect Crisis Support – 1800 811 811 (24/7)

NSW – Domestic Violence Line – 1800 656 463 or 1800 671 442 (24/7)

ACT – Domestic Violence Crisis Service – 02 6280 0900 (24/7)

VIC – Safe Steps Family Violence Response Centre (24/7)

TAS – Family Response and Referral Line – 1800 633 937 (24/7)

NT – Domestic Violence Crisis Line – 1800 019 116 (24/7)

SA – Women’s Safety Services – 1800 800 098 (24/7)

WA – Women’s Domestic Violence Helpline – 1800 007 339 (24/7)

Legal and Financial Support

National Debt Helpline – 1800 007 007

Legal Aid QLD – 1300 651 188

Legal Aid NSW – 1300 888 259

Legal Aid VIC – 1300 792 387

Legal Aid Commission of Tasmania – 1300 366 611

Northern Territory Legal Aid Commission – 1800 019 343

Legal Services Commission of SA – 1300 366 424

Legal Aid WA – 1300 650 579

Support for Children

Child Protection Helpline – 132 111

Kids Helpline – Free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia. Call 1800 551 800.

Australian Childhood Foundation – Counselling for children and young people affected by abuse. Call 1800 176 453 / 03 9874 3922.

Community Legal Centres (CLC) – Counselling for children and young people affected by abuse. Call 1800 176 453 / 03 9874 3922. – Can provide advice on AVOs, family law and credit and debt / financial counselling and other generalists civil law advice. Find a local CLC at www.naclc.org.au.

Support for Men

Mensline Australia - provides a free service offering national telephone and online support, information and referrals for men with family and relationship concerns. Call 1300 789 978.