We want to be transparent, that's why it's our goal to answer all of your question's.

Here at AWN we endeavour to be an open book. It is our aim to try and provide both our customers and agents with as much information as possible so that they can make an informed decision about our products and services. We are sure that with this wealth of information you will be left without a doubt that AWN is the right choice for you.

General Questions

Australian Warranty Network Pty Ltd (AWN) trading as AWN Insurance, ABN 78 075 483 206, the holder of an Australian Financial Services (AFS) Licence No. 246469 is Australia’s leading provider of extended warranties.

On 1st January 2015, AWN was appointed as a Coverholder of Lloyd's of London and now provides through our agents a suite of products underwritten by certain underwriters of Lloyd's of London.

To request a replacement product book/document, simply put your request in writing along with the ($33.00 book/document replacement fee) and mail to:

AWN
P.O Box 4301
Loganholme, Qld 4129

Extended Warranty Questions

The risk of mechanical breakdown is completely random no matter your vehicles age or kilometres travelled. A Motor Vehicle has literally thousands of moving parts combined with the latest in computer technology. An AWN warranty, can protect you against expensive and unforeseen mechanical repairs.

With the complexity of today's Motor Vehicles, one medium-size repair could cost more than the purchase price of an AWN warranty.

AWN has a wide variety of warranty products available to suit your coverage requirements and budget. Prior to purchasing a warranty from one of our agents please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the warranty you are considering is the right warranty product for you.

Sorry No, AWN does not sell warranties direct to the public. Our warranty products are only available to be purchased through our 3,000 selected and authorised Agents; Motor Dealerships, Marine Dealerships, Motorbike Dealerships, Caravan Dealerships, Motorhome Dealerships, and Finance Brokers throughout Australia.

AWN has a wide variety of warranty products available to suit your coverage requirements and budget. In regard to pricing, a number of factors are taken into account in determining the warranty price. These include the type of warranty selected, the type of vehicle, the age of the vehicle and kilometres travelled, the vehicle’s history in relation to servicing, where the vehicle is driven and any modifications to the vehicle.

AWN’s warranty products are only available to be purchased through our 3000 selected licensed and authorised Agents; Motor Dealerships, Marine Dealerships, Motorbike Dealerships, Caravan Dealerships, Finance Brokers etc. throughout Australia. The warranty retail price is limited upto the Financial Services Guide (FSG) rate. Most agents retail our warranty products well under the set FSG rate.

Prior to purchasing a warranty product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the warranty you are considering is the right warranty product for you.

AWN has a quality warranty product option to suit your coverage requirements and budget, allowing you to choose the level of protection that best protects you against costly mechanical repairs. For more information on some of the warranty products offered by AWN go to the “Products” section of this website.

Prior to purchasing a warranty product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the warranty you are considering is the right warranty product for you.

Have the Motor Dealer contact our office. Providing they meet our compliance and training requirements, we can liaise with the Motor Dealer to make our warranty product range available to you.

Prior to purchasing a warranty product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the warranty you are considering is the right warranty product for you.

No, AWN does not offer any sort of finance options or sell warranties direct to the public. If you intend to enter into an agreement with a third party provider to finance an AWN warranty, you should consider your objectives, financial situation, and needs, prior to purchase. All finance related enquiries (e.g. payments, cancellations, payouts etc.) should be directed to your chosen financier.

We are focused on getting you back up and running sooner by providing you with a quick, seamless and stress free claims experience.

For more information go to Claims Process.

To ensure the best possible service our approve repairer network is continually being updated; we review each repairer on a regular basis for quality of workmanship, pricing and customer satisfaction. As such an approved repairer today may not be an approved repairer in six months’ time.

If you experience a possible claimable problem with your vehicle please contact us prior to authorising any work, as we will take all factors into consideration and direct you in to the appropriate specialist closest to you. i.e. mechanical, electrical, air-conditioning, steering etc.

For more information go to Claims Process.

No, AWN pays the Approved Repairer direct.

For more information go to Claims Process.

AWN warranties have generous claim limits allowing for multiple claims within the warranty period. Please refer to your warranty booklet/document for full coverage, terms, conditions, limitations and exclusions of your specific warranty.

For more information go to Claims Process.

AWN strives to exceed every customer’s expectations by providing you the flexibility to have your vehicle servicing carried out at a licenced workshop of your choice e.g. your local service centre or franchise dealership. It is only when you have a potential claim that we will direct you to an AWN approved repairer. Please refer to your warranty terms and conditions to confirm your servicing obligations.

If the unfortunate happens (i.e. A breakdown), our aim is to get you back on the road ASAP. In order to do so, your service history must be up to date. By not sending in your service receipts/coupons this may delay, reduce, or invalidate your ability to claim.

To maintain your AWN warranty and to ensure a quick claims approval, regular servicing needs to be carried out. AWN strives to exceed every customer’s expectations by providing you the flexibility to have your service carried out at a licenced workshop of your choice. Please refer to your warranty terms and conditions to confirm your servicing obligations.

You can print additional service coupons from this website.

For more information go to Warranty Search. Once you have found your warranty you will be able to print out more coupons.

In most cases yes you can transfer the benefits of your warranty to the new owner of your vehicle provided your warranty is still valid.

For more information on how to transfer a warranty go to Transfer Warranty.

We are required by law to provide certain guarantees in providing our warranty claims service. If we fail to comply with our obligations, you may be entitled to a remedy including cancellation of this warranty and/or a refund. Cancellation requests must be made in writing at the address of P.O. Box 4301, LOGANHOLME, QLD, 4129. If we agree to cancel this warranty, any refund calculation will be on a pro-rata basis less our cancellation/administration costs and any authorised or paid claims.

If the warranty premium is financed, any refund will be made to the financer or whomever the financier directs us to pay.

We may cancel the warranty if:

  • You fail to comply with your obligations;
  • You, or a person acting on your behalf, or otherwise with your knowledge, provide false or misleading information in relation to a claim;
  • If the Motor Vehicle’s odometer has been tampered with or is defective;
  • If the Motor Vehicle has at any time been used for rallying, racing, and competitive driving or tested for any such events.

GAP Insurance Questions

GAP Insurance is designed to provide owners with a financed vehicle coverage in the event of a total loss due to accident, theft or damage beyond repair by paying the difference between the insured value of the vehicle and the remaining balance required to finalise the loan or lease, i.e. the GAP cover benefit amount owed to the credit provider.

We will pay to Your Financier any outstanding difference between:

  • The Loan Settlement Amount; and
  • The Total Loss Payment; and
  • Additional costs incurred as a result of a total loss,

Up to the maximum amount specified for the selected option as shown on the Schedule.

Sorry No, AWN does not sell GAP Insurance direct to the public. Our GAP policies are only available to be purchased through our 3,000 selected and authorised Agents; Motor Dealerships, Marine Dealerships, Motorbike Dealerships, Caravan Dealerships, Motorhome Dealerships, and Finance Brokers throughout Australia.

No, AWN does not offer any sort of finance options or sell GAP Insurance direct to the public. If you intend to enter into an agreement with a third party provider to finance an AWN GAP policy, you should consider your objectives, financial situation, and needs, prior to purchase. All finance related enquiries (e.g. payments, cancellations, payouts etc.) should be directed to your chosen financier.

You may cancel the Policy for any reason within 14 days from the day You purchased the Policy by notifying Us in writing, or by calling Us on (07) 3802 5577 or emailing Us at claims@awninsurance.com.au. This is known as the “Cooling Off Period”. You will need to return the Schedule to Us, together with a letter to request cancellation of the Policy during the Cooling Off Period. If the Policy has been issued to more than one person each person must sign the cancellation request. Provided no claim has been paid and You have no intention of making a claim or have not made a valid claim, We will refund the premium paid, less any taxes or duties We cannot recover from other sources. After the Cooling Off Period ends You still have cancellation rights (see page 4 of the policy document).

  1. Contact Us as soon as possible
    Please telephone Australian Warranty Network on (07) 3802 5577 and quote the Policy number and Your Vehicle registration number. You must contact Us as soon as possible after the event leading to the Total Loss of Your Vehicle.

    Australian Warranty Network Pty Ltd
    P.O. Box 4301, Loganholme, QLD 4129
    Phone: (07) 3802 5577   |   Fax: (07) 3806 1505
    Email: claims@awninsurance.com.au
    Office Hours: Monday to Friday 8:15am to 5:15pm (AEST)


  2. Complete a Claim Form
    You must obtain a claim form, complete it and return it to Us promptly. We will give you information on how to complete Your claim form and tell You any other details that are required.

  3. Assist Us with Your Claim
    You must give Us all the information and assistance with Your claim which We may reasonably require. If We have the right to recover any amount payable under this Policy from any other person, You must co-operate with Us in any action We may take. We may appoint a loss adjuster to help settle Your claim.

  4. Copy Release
    You must forward a copy of the release You receive from Your Comprehensive Vehicle Insurer prior to agreeing to settle Your Total Loss Payment. Failure to validate Your Total Loss Payment offer with Us prior to acceptance may invalidate Your claim or reduce the amount which We pay.

We may request the following documentation in support of Your claim:

  • Copy of Your Vehicle registration papers.
  • Copy of the financiers settlement statement.
  • Copy of the Comprehensive Vehicle Insurer Total Loss statement.
  • Copy of the signed letter of authority for us to deal with other parties.
  • Copy of Your Vehicle Finance Contract.
  • Any other documentation that may assist Us in assessing Your claim.

Roadside Assistance Questions

For information on our Roadside Assistance go to Roadside Assistance (Under Products section).

Yes, Australia wide coverage 24 hours a day, 7 days a week.

No, AWN does not offer any sort of finance options. If you intend to enter into an agreement with a third party provider to finance an AWN roadside assistance product, you should consider your objectives, financial situation, and needs, prior to purchase. All finance related enquiries (e.g. payments, cancellations, payouts etc.) should be directed to your chosen financier.

AWN Roadside Assistance customers call 1800-651-111 to receive emergency assistance 24 hours / 7 days a week.

The registration of a new Roadside Assistance membership is only available 30 days after the Roadside Assistance purchase date.