We want to be transparent, that's why it's our goal to answer all of your question's.

Here at AWN we endeavour to be an open book. It is our aim to try and provide both our customers and agents with as much information as possible so that they can make an informed decision about our products and services. We are sure that with this wealth of information you will be left without a doubt that AWN is the right choice for you.

General Questions

Australian Warranty Network Pty Ltd (AWN) trading as AWN Insurance, ABN 78 075 483 206, the holder of an Australian Financial Services (AFS) Licence No. 246469 is Australia’s leading provider of Mechanical Breakdown products.

On 1st January 2015, AWN was appointed as a Coverholder of Lloyd's of London and now provides through our agents a suite of products underwritten by certain underwriters of Lloyd's of London.

To request a replacement product book/document, simply put your request in writing along with the ($33.00 book/document replacement fee) and mail to:

AWN
P.O Box 4301
Loganholme, Qld 4129

Mechanical Breakdown Product Questions

The risk of mechanical breakdown is completely random no matter your vehicles age or kilometres travelled. A Motor Vehicle has literally thousands of moving parts combined with the latest in computer technology. An AWN Mechanical Breakdown product, can protect you against expensive and unforeseen mechanical repairs.

With the complexity of today's Motor Vehicles, one medium-size repair could cost more than the purchase price of an AWN Mechanical Breakdown product.

AWN has a wide variety of warranty products available to suit your coverage requirements and budget. Prior to purchasing a Mechanical Breakdown product from one of our agents please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the Mechanical Breakdown product you are considering is the right Mechanical Breakdown product for you.

Sorry No, AWN does not sell Mechanical Breakdown products direct to the public. Our Mechanical Breakdown products are only available to be purchased through our 3,000 selected and authorised Agents; Motor Dealerships, Motorbike Dealerships, Caravan Dealerships, Motorhome Dealerships, and Finance Brokers throughout Australia.

AWN has a wide variety of Mechanical Breakdown products available to suit your coverage requirements and budget. In regard to pricing, a number of factors are taken into account in determining the Mechanical Breakdown product price. These include the type of Mechanical Breakdown product selected, the type of vehicle, the age of the vehicle and kilometres travelled, the vehicle’s history in relation to servicing, where the vehicle is driven and any modifications to the vehicle.

AWN’s Mechanical Breakdown products are only available to be purchased through our 3000 selected licensed and authorised Agents; Motor Dealerships, Motorbike Dealerships, Caravan Dealerships, Finance Brokers etc. throughout Australia. The Mechanical Breakdown product retail price is limited up to the Financial Services Guide (FSG) rate. Most agents retail our warranty products well under the set FSG rate.

Prior to purchasing a Mechanical Breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the Mechanical Breakdown product you are considering is the right one for you.

AWN has a quality Mechanical Breakdown product option to suit your coverage requirements and budget, allowing you to choose the level of protection that best protects you against costly mechanical repairs. For more information on some of the Mechanical Breakdown products offered by AWN go to the “Products” section of this website.

Prior to purchasing a Mechanical Breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the Mechanical Breakdown product you are considering is the right one for you.

Have the Motor Dealer contact our office. Providing they meet our compliance and training requirements, we can liaise with the Motor Dealer to make our Mechanical Breakdown product range available to you.

Prior to purchasing a Mechanical Breakdown product please ensure you read and understand the Product Disclosure Statement (PDS). A PDS contains all the information you require to make an informed decision whether the Mechanical Breakdown product you are considering is the right one for you.

No, AWN does not offer any sort of finance options or sell Mechanical Breakdown products direct to the public. If you intend to enter into an agreement with a third party provider to finance an AWN Mechanical Breakdown product, you should consider your objectives, financial situation, and needs, prior to purchase. All finance related enquiries (e.g. payments, cancellations, payouts etc.) should be directed to your chosen financier.

We are focused on getting you back up and running sooner by providing you with a quick, seamless and stress free claims experience.

For more information go to Claims Process.

To ensure the best possible service our approve repairer network is continually being updated; we review each repairer on a regular basis for quality of workmanship, pricing and customer satisfaction. As such an approved repairer today may not be an approved repairer in six months’ time.

If you experience a possible claimable problem with your vehicle please contact us prior to authorising any work, as we will take all factors into consideration and direct you in to the appropriate specialist closest to you. i.e. mechanical, electrical, air-conditioning, steering etc.

For more information go to Claims Process.

No, AWN pays the Approved Repairer direct.

For more information go to Claims Process.

AWN Mechanical Breakdown products have generous claim limits allowing for multiple claims within the covered period. Please refer to your Mechanical Breakdown product/document for full coverage, terms, conditions, limitations and exclusions of your specific Mechanical Breakdown product.

For more information go to Claims Process.

AWN strives to exceed every customer’s expectations by providing you the flexibility to have your vehicle servicing carried out at a licenced workshop of your choice e.g. your local service centre or franchise dealership. It is only when you have a potential claim that we will direct you to an AWN approved repairer. Please refer to your Mechanical Breakdown product terms and conditions to confirm your servicing obligations.

If the unfortunate happens (i.e. A breakdown), our aim is to get you back on the road ASAP. In order to do so, your service history must be up to date. By not sending in your service receipts/coupons this may delay, reduce, or invalidate your ability to claim.

To maintain your AWN Mechanical Breakdown product and to ensure a quick claims approval, regular servicing needs to be carried out. AWN strives to exceed every customer’s expectations by providing you the flexibility to have your service carried out at a licenced workshop of your choice. Please refer to your Mechanical Breakdown product terms and conditions to confirm your servicing obligations.

You can print additional service coupons from this website.

For more information go to Product Search. Once you have found your Mechanical Breakdown product you will be able to print out more coupons.

In most cases yes you can transfer the benefits of your Mechanical Breakdown product to the new owner of your vehicle provided your Mechanical Breakdown product is still valid.

For more information on how to transfer a Mechanical Breakdown product go to Product Transfer.

We are required by law to provide certain guarantees in providing Our Mechanical Breakdown product. If We fail to comply with Our obligations, You may be entitled to a remedy including cancellation of this Mechanical Breakdown product and/or a refund. Cancellation requests must be made in writing at the address of P.O. Box 4301, LOGANHOLME, QLD, 4129. If We agree to cancel this Mechanical Breakdown product, any refund calculation will be on a pro-rata basis less Our cancellation/administration costs of $110 and the costs of any authorised or paid Claims.

If the premium is financed, any refund will be made to the financier or as the financier directs Us to pay.

We may cancel the Mechanica Breakdown product if:

  • You fail to comply with your obligations;
  • You, or a person acting on your behalf, or otherwise with your knowledge, provide false or misleading information in relation to the cover or a claim;
  • If the Motor Vehicle’s odometer has been tampered with, is altered, inoperative or defective;
  • If the Motor Vehicle has at any time been used for rallying, racing, and competitive driving or tested for any motor sports activities.

Comprehensive Motor Vehicle Insurance / Third Party Fire and Theft

After 26 June 2019, AWN customers will no longer be able to purchase AWN Motor Insurance. Prior to this date, we had an arrangement to provide customers access to Motor Insurance issued by Auto & General Insurance Company Limited (ABN 42 111 586 353) and administered by Auto & General Services Pty Ltd (Auto & General) ABN 61 003 617 909 (AFSL 241411).

Your policy and any claims will continue to be administered by Auto & General until it becomes due for renewal at the end of its current cover period. At this time, if you wish to renew your cover, you will be transitioned to a Budget Direct insurance policy, (being a policy also issued by Auto & General Insurance Company Limited (ABN 42 111 586 353) and administered by Auto & General Services Pty Ltd (Auto & General) ABN 61 003 617 909 (AFSL 241411)). For more information on Auto & General please go to www.autogeneral.com.au

Auto & General, the Insurer who issued your AWN Motor Insurance policy offers insurance products under the brand name Budget Direct. You are under no obligation to continue your insurance with Budget Direct, but for convenience your policy will transition to Budget Direct, making sure you remain covered and receive the same level of service you have enjoyed with AWN Motor Insurance. For more information on Budget Direct please go to www.budgetdirect.com.au

If you have any questions about your policy or renewals, please call Auto & General on 1300 858 747, Mon – Fri 8.00 am – 10.30 pm AEST, Sat 8.00 am – 5.00 pm AEST. Please click here for a copy of your product PDS.

Please call Auto & General on 1300 885 996, 24 hours a day, 7 days a week.
Please click here to notify of your claim online.

Asset protection Insurance Questions

Asset Protection Insurance is designed to provide customers with protection if their asset is deemed a total loss by their comprehensive insurer. This coverage extends for 60 months, based on the policy running its full term and provides coverage to both financed and cash paid purchases of assets.

Following a valid claim, where the customers asset is declared a total loss by their comprehensive insurance provider, AWN will pay the difference, up to the sum insured shown on the customers Policy Schedule, between the total loss valuation of their asset and the purchase price of their asset or, if greater, the early settlement amount that the customer owes their finance company. AWN will pay up to the amount chosen by the customer and specified on the policy schedule.

Sorry No, AWN does not sell Asset Protection Insurance direct to the public. Our Asset Protection Insurance policies are only available to be purchased through our 3,000 selected and authorised Agents; Motor Dealerships, Marine Dealerships, Motorbike Dealerships, Caravan Dealerships, Motorhome Dealerships, and Finance Brokers throughout Australia.

Yes, traditional Asset Protection Insurance may not cover the cost of the deductibles or the excess as it is commonly known, but all AWN API products come with an API PLUS Benefit that will cover these amounts up to the level of cover selected by the customer.

API PLUS Benefit is also provided to assist the customer to pay the following, up to the maximum limit specified for the cover option the customer select:

  • The relevant excess paid by them under their comprehensive vehicle insurance relating to the event causing the total loss payment; and
  • Up to 10 days car hire up to a maximum of $100 per day, whilst they are without a vehicle following the total loss, but only if the car hire has been arranged or approved by AWN’s API first,
  • Dealer delivery charges, compulsory third-party insurance, 12 months registration and stamp duty payable on Your replacement vehicle; and
  • 12 months comprehensive vehicle insurance premium on their replacement vehicle.

You may cancel this policy for any reason within 28 days from the Application Date by notifying Us in writing, or by calling Us on (07) 3802 5577 or emailing Us at claims@awninsurance.com.au. This is known as the “Cooling Off Period”. You will need to return the Schedule to Us, together with a letter to request cancellation of the policy during the Cooling Off Period. If the policy has been issued to more than one person each person must authorise and sign the cancellation request. Provided no claim has been paid and You have no intention of making a claim or have not made a valid claim, We will refund the Premium paid, less any taxes, charges or duties which We cannot recover from other sources. After the Cooling Off Period ends You still may have cancellation rights.

  1. Who to contact
  2. To make a claim please contact AWN whose contact details are provided below.

    In writing: P.O. Box 4301, Loganholme, QLD 4129

    Phone: (07) 3802 5577

    Web: www.awninsurance.com.au

  3. Things You Must Do

    You must comply with the following conditions. If You fail to do so, We may not pay Your claim or any payment could be reduced.

    Before You accept any offer or valuation from an Asset insurer, You must notify the AWN Claims Team on (07) 3802 5577. Failure to do this may result in Your claim being settled based on the Glass’s Guide Retail Transacted Value and not the Total Loss Valuation applied by Your Asset insurer. If Your Asset is not shown in Glass’s Guide, We will use the average retail value of three similar Assets by reference to Glass’s Guide, other trade publications or the internet.

  • All claims must be reported to the claims team as soon as possible and within 60 days of the Total Loss offer. You must complete a claim form (in full) and provide at Your own expense, any information and assistance which the claims team may require in establishing the amount of any payment under Your insurance.
  • You will need to provide supporting documents which may include:
    • proof of the amount of payment of Your Total Loss claim;
    • a copy of Your Comprehensive Asset Insurance Policy Schedule;
    • details of Your Finance Agreement/Early Settlement Amount (if applicable);
    • other relevant documents as requested by Us.
  • If You do not report Your claim as soon as possible and within 60 days of the Total Loss offer and this affects the ability of the claims team to fully assess Your claim and/or keep Our losses to a minimum, Your claim may not be paid or may not be paid in full.

Roadside Assistance Questions

For information on our Roadside Assistance go to Roadside Assistance (Under Products section).

Yes, Australia wide coverage 24 hours a day, 7 days a week.

No, AWN does not offer any sort of finance options. If you intend to enter into an agreement with a third party provider to finance an AWN roadside assistance product, you should consider your objectives, financial situation, and needs, prior to purchase. All finance related enquiries (e.g. payments, cancellations, payouts etc.) should be directed to your chosen financier.

AWN Roadside Assistance customers call 1800-651-111 to receive emergency assistance 24 hours / 7 days a week.

The registration of a new Roadside Assistance membership is only available 30 days after the Roadside Assistance purchase date.